Wayne, I think the proper thing to do would be to advise your customers in advance that once you ship the bird(s) it is no longer in your control, so any loss in the hands of the USPS will not be your responsibility. I don\'t believe this is new, as what you described is what I always understood to be their policy. I lost one bird, years ago, and don\'t remember how it was handled. I do know the customer was irate, but he is still a member of the ABC. With regard to this one, perhaps the right thing to do would be to refund the cost of the bird, but not the shipping, and offer to send another one (if you have one available) for cost of shipping only.