One thing to remember is that although MSN sites alow you to recieve messages sent to your in box, they do have constant problems arising with that, and folks who also reply by e-mail have even greater problems. the best bet is to go to the site, then sign into you msn passport, then reply to messages or start a new one. The site really works better once you sign in. As a \"visitor\" you can navigate some places and read some things, but to participate and acces the whole site, one needs to be signd in, or if not a member yet, just apply to join, it is free!, and we seldome bite.
to sign in just go to the site, at the top and slightly to the right there is a sign in button, click it, and follow the directions.
If you are already a member, you do not need to re-join, just sign into yoiur passport.